Pisgah Climbing School
Cancellation & Weather Policy
We build every trip around real mountain conditions, real guide availability, and real gear prep. Our policies are set up to be fair to you and to the guides putting in the work behind the scenes. Here's exactly how it works.
Standard Trips
AMGA Courses & Certification Programs
Weather Cancellations
Our guides assess real-time conditions on the actual terrain you'll be climbing, not a forecast. If your guide determines the day isn't safe or workable, we'll offer a reschedule with your tuition held for a future date. If a reschedule date doesn't work for your schedule, we'll refund your tuition minus a 10% administrative fee.
What if I want out before my guide has called it?
That's your call to make, but it's outside our cancellation policy. We're not able to offer a refund or reschedule in that case, since the trip is still on as planned from our end — you'll need to use your own trip insurance to be reimbursed for the day.
This distinction exists because our guides are trained to read conditions on the specific terrain we're climbing — a rainy forecast in town doesn't always mean unsafe conditions at the crag, and vice versa.
Trip Insurance
Weather, travel, illness, and schedule changes are part of life. We strongly recommend trip insurance for every booking — it's the best way to protect your trip cost against anything outside our standard cancellation window, including the weather scenario above.
Gratuity
Never required, but 20–25% is customary in the guiding industry if your guide went above and beyond. Cash or Venmo is preferred.
Questions?
Not sure how this applies to your trip? Reach out before you book — we're happy to walk through it.